1 hour ticket response
We are committed to delivering a fast and proper answer to every helpdesk ticket sent by a customer. Our qualified customer support engineers will review your question and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all technical support tickets. Actually, the average trouble ticket response time has proven to be twenty minutes.
A Top–Notch Technical Support Service
Each member of our support staff has many years of experience in the cloud hosting sphere and the vast majority of them have been with us for at least 5 years. They are all eager to reply to all your inquiries in the most efficient way possible.
A User–Friendly Help Center Section
To help you get a quick hint on how to use a specific service, we have included a really intuitive Help Center section in the Online Control Panel. You can browse through a large selection of web hosting account management articles and website administration articles, explore the F.A.Q. repository or check our how–to video tutorials.