Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • The Help Center built into HostMagia’s Online Control Panel features a selection of help articles and frequently asked questions. Aimed towards resolving any common issue that you could face, they are compiled by our support team of capable technicians.

  • Top quality support service
  • Educational Videos

  • For those of you who’d like to discover how to troubleshoot a frequently experienced issue by watching a tutorial video, we have added a collection of video tutorials to our Online Control Panel. All the educational videos are short and simple to comprehend. They offer you visual presentations of various website management actions.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24/7 customer care service and a sixty–minute response guarantee. Our seasoned customer service technicians will be available 24/7/365 to reply to your enquiries and to fix any issue that you might possibly encounter. Simply submit a helpdesk ticket from the Help Center and we will reply back to you in a jiffy.