Client Support Channels
A 60–Minute Ticket Response Time Guarantee
All your assistance requests will be replied to in maximum 60 min after the support ticket or e–mail has been received. If your issue calls for further assistance from a server admin, we will direct the ticket or the e–mail to the person in charge, right away and will leave a comment to let you know that more time will be needed for reaching a solution. Furthermore if you order the Managed Servers package, all of the server management tasks included there will be completed whenever you specify.
A Premium Support Service
We’ll be at your disposal 24x7 to respond to any questions that you may have pertaining to our Online Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also require help handling server admin tasks, you can have a look at our Managed Servers package, which includes backup space, weekly OS updates, server monitoring and rebooting procedures, as well as troubleshooting and installation services
An Easy–to–Navigate Help Area
Every dedicated server is fitted out with our charge–free Online Control Panel, which boasts an exhaustive knowledgebase and a selection of instructional video tutorials. Whenever you need help working with the Online Control Panel, just hit the Help or Videos buttons located in the upper right corner.