Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Providing superior quality support in time is our main priority, so we backup each cloud hosting plan with a one hour ticket reply warranty. Once you send a ticket or send us a message, our user tech support team will do all they could do to offer the most appropriate answer to your situation and to offer guidance quickly.

  • Top quality support service
  • A Top–quality Support Service

  • Get in touch with us every time required. Our team of qualified professionals will undoubtedly be on–line for you 24x7x365 to reply to all your enquiries and to deal with any trouble you might have. You are able to post a support ticket from your Online Control Panel or drop an email anytime. Furthermore, on working days, you are able to ring us or work with the live chatting option.

  • Intuitive help center
  • An Intuitive Help Section

  • HostMagia has incorporated a detailed education base into the Control Panel allowing you to receive useful step by step instructions at any time. Each part of the Control Panel has its own contextual help area offering a selection of how–to posts. We have also organized instructional videos to give you a better visual representation of the correct way to complete any presented process.