Phone Support in Cloud Hosting
We know that being able to talk with a live consultant is very important, that's why we have three support lines globally (Australia, USA and UK) and you will be able to get in touch with us over the phone for fourteen hours a day. In case you consider acquiring one of our cloud hosting, for instance, you'll be able to give us a call and find out more about our solutions before placing your order in order to ensure that we do match all of the system requirements for your sites. After your purchase, you can get in touch with us about all of the sales and billing issues you may have, or get any general or basic technical info that you need. We've aimed to find the optimal balance between phone and ticket support, so for strictly technical matters you can use our ticketing system, which will make it easier to keep track of the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
If you want more details for the semi-dedicated servers that we offer, you'll be able to call any of the three support lines that we have around the world - in the U.S.A., the UK and Australia. Thus, you will be able to check in advance if our solutions will be appropriate for your websites. In case you're already our client and you've got a semi-dedicated account, you can get in touch with us over the phone for fourteen hours a day about any type of billing or basic issues. For strictly tech issues you can take advantage of our ticketing system so as to contact our technical support as someproblems simply require additional time to be resolved, still we can help you over the phone with a lot of minor tech problems as well, saving you efforts and time.