Phone Support

There are lots of cloud hosting companies on the market today, however the majority of them are resellers who have limited resources, particularly when it comes to support. One of the ways to distinguish them is the option to contact the company over the phone. The level of support that you'll get through this method of communication may vary based on the service provider - a few of them provide you with professional telephone support, various others offer basic and customer support only as some issues are more time-consuming and it would be more convenient to be resolved with a support ticket, especially when the situation has to be escalated. However, it's good to know that you could always reach your web hosting supplier since there're many small issues that can be managed efficiently and in a very timely manner through a call, not mentioning that you can get additional information regarding the services before you become a client.

Phone Support in Cloud Hosting

We know that being able to talk with a live consultant is very important, that's why we have three support lines globally (Australia, USA and UK) and you will be able to get in touch with us over the phone for fourteen hours a day. In case you consider acquiring one of our cloud hosting, for instance, you'll be able to give us a call and find out more about our solutions before placing your order in order to ensure that we do match all of the system requirements for your sites. After your purchase, you can get in touch with us about all of the sales and billing issues you may have, or get any general or basic technical info that you need. We've aimed to find the optimal balance between phone and ticket support, so for strictly technical matters you can use our ticketing system, which will make it easier to keep track of the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

If you want more details for the semi-dedicated servers that we offer, you'll be able to call any of the three support lines that we have around the world - in the U.S.A., the UK and Australia. Thus, you will be able to check in advance if our solutions will be appropriate for your websites. In case you're already our client and you've got a semi-dedicated account, you can get in touch with us over the phone for fourteen hours a day about any type of billing or basic issues. For strictly tech issues you can take advantage of our ticketing system so as to contact our technical support as someproblems simply require additional time to be resolved, still we can help you over the phone with a lot of minor tech problems as well, saving you efforts and time.