In case you have a site, a problem can always surface and it doesn’t necessarily have to be associated with the web hosting service. For instance, something can go wrong when you bring an application up to date or some crucial content might be edited or deleted unintendedly. Whatever the nature of the problem might be, you will need to get in touch with the respective client support team and request them to recover a backup or to assist you in troubleshooting the problem that you are confronting. How quickly they will do this will predetermine the interval of time that your sites will be unavailable. For particular sites like community web portals or e-commerce portals, a repeated outage duration too often equals lost customers and money. With that being said, it is quite important to use the services of a hosting company that offers not only a very good customer support service, but also a fast one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max response time for any helpdesk ticket that you submit or any e-mail that you send is only one hour, even in case you contact us during weekends and public holidays. Whatever the nature of your enquiry or issue might be, we’ll help you out momentarily and will provide you with the necessary info to rectify any problem with your websites. The real response time usually does not exceed fifteen to twenty minutes, which is the reason why you can just forget about waiting for hours to get a problem fixed or even worse than that – waiting around all day only to obtain a reply that more information is required whilst nothing’s fixed. We will give you assistance in a timely manner just because we understand how costly time can be in the dynamic digital era. The 60-minute reply guarantee is valid for any technical or billing inquiry that you might have related to our cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Our support team members are available all the time and they will answer any support ticket that you post via your hosting Control Panel within less than 1 hour. The response time is guaranteed no matter if you’ve got a generic inquiry about your semi-dedicated server or you stumble upon a certain problem and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we’ll be there to help you out, as we’re available 24-7-365 to take care of any technical, billing or general issue. If you contact us about anything that is within our capabilities, we will sort it out before we respond, which goes to say that you will not have to wait around for hours or days while the problem perseveres. In case there is something that you have to do on your end, we’ll supply you with the needed info – what workable solutions to try, what actions to take, etc.