There are several ways in which you can contact the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you opt for is a trouble ticket system. It’s the least complicated correspondence medium for a number of reasons. In case no customer care staff representative is available at the moment and they are all busy, a phone call may not be responded to, but a ticket will always be received. Besides, you can copy ‘n’ paste large pieces of info without the need to worry about spelling errors, and in case a given issue needs more time to be sorted out or a number of replies need to be exchanged, all the information will be in one place, so either party can always follow the steps taken by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they’re often separate from the web hosting platform, which means that if you have to supply info or to follow guidelines, you’ll need to use at least 2 separate admin dashboards and this number can increase if you’d like to manage several domains. Moreover, many hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting an answer.

Integrated Ticketing System in Cloud Hosting

In stark contrast to what you may find with many other hosting companies, the support ticket system that we use with our cloud hosting is part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not need to remember several usernames and passwords, since you’ll be able to manage your tickets and the hosting account itself in one place. So, if you’ve got an enquiry or run into an obstacle, you can get in touch with our client support staff members momentarily. Our system features a smart search mechanism. This means that even in case you have opened a multitude of tickets over the years, you’ll be able to track down the one that you need without any effort. Besides, you can read knowledge base tips for resolving commonly faced issues.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we use is incorporated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated servers, which suggests that you won’t require an additional platform to touch base with our technical support team – you can do this on the spot if you stumble upon an obstacle. Opening a new ticket takes a couple of clicks of the mouse and tracking down an older one is just as simple. Using our intelligent search option, you can swiftly find any ticket that you’ve already submitted. You can open a ticket at any given point in time since our client support team representatives are at your service around the clock and reply in less than 60 minutes, even though it seldom takes that much to receive help. With Hepsia, you will have everything in a single location and you can forget about having to log in and out of 2 or more platforms to troubleshoot a simple problem.