Being able to contact your cloud hosting provider if you have any questions or experience any difficulties is really important and how quickly they will answer back and take action is crucial, especially if your website is business-oriented, as more downtime could mean losing potential clients. The support options are usually a way to identify genuine providers from resellers. The latter typically answer only to emails or support tickets and you may need to wait for a whole day or maybe more to receive an answer. In case your problem needs a couple of replies, you will end up losing days to get a simple problem solved. When you use the services of a genuine and reputable web hosting provider, you'll be able to contact the support team at any time and receive a timely reply whatever the problem or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of receiving assistance right away, so our cloud hosting services come with 24/7 technical support and several ways of communication. In case you don't have an account yet, you can easily call us or come on our live chat and speak with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up obtaining a service that you cannot use effectively. If you already have an account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires more analysis. In contrast to the majority of suppliers on the market, we reply to all tickets within one hour, so you will not need to wait for a whole day. Our support services are accessible round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You can test our support services even before you buy a semi-dedicated server account from us as we have phone and online chat support for billing, pre-sales and basic questions. Our representatives can help you select the most suitable package or offer you info about our servers, in order to check whether the system requirements for your web sites are met. If you are an active client, you will also be able to get in touch with us through electronic mail or via our ticketing system, which is accessible through the Hepsia web hosting Control Panel. We warrant that whenever you use any of these 2 ways of communication, you will get a reply within less than one hour and that’s 24/7, which includes weekends and public holidays. In case you have used the web hosting services of other suppliers, even large ones, you're able to compare the reply time considering that it usually takes a full day for them to handle a ticket.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server from our company, you are able to get in touch with us at any time using various channels and the max time that you'll have to wait for an answer is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is present 24/7 regardless of whether it is a holiday or a weekend and we can help you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a technical issue, you're able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email. If you have any common questions or you would like to find out about our services before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in various countries worldwide. If you'd like to receive support for third-party software that you are unable to install or operate effectively, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.