A lot of people who begin using their first hosting account, or switch companies, usually have inquiries about how certain operations are completed or experience difficulties when setting up various things like e-mails, website settings, and so on. Because of this, some web hosts have prepared documentation with the most popular questions and problems so as to help their clients get info swiftly and seamlessly. Consequently, the client support staff representatives can dedicate more time to actual problems that given customers may be facing, as the solution for the minor things will already be available on the web and clients will be able to resolve them without having to contact the support team. Having exhaustive documentation is exceptionally important, particularly for new customers with no previous experience, because the web hosting service entails a large amount of features and lots of people can get bewildered about what to do. A good information repository can both help you carry out the procedures that you need and find out how the web hosting service works as a whole.

Extensive Online Documentation in Cloud Hosting

If you’ve bought your first cloud hosting plan from our company or have migrated your website over to us, you will become familiar with our platform and our created-developed Hepsia hosting Control Panel in no time thanks to the fact that we have compiled an extensive knowledge base where you can find all the info that you may ever need – both general info in regards to the web hosting service as a whole and more specific info about the different functions that you can make use of and the challenges that you may chance upon. The articles themselves are located in two places. The entire article collection can be accessed via the Control Panel’s Help section. You can access relevant articles about the different functions in each and every section of the Control Panel too. You can get to know how to accomplish practically everything, from creating an .htaccess configuration file to managing a mailing list, and all the articles offer comprehensive guides, so you won’t ever get baffled because of an ambiguous text. Needless to say, in case you come across a more specific obstacle and you don’t find an adequate solution in our knowledge base, you can get in touch with our customer care team representatives 24-7-365.

Extensive Online Documentation in Semi-dedicated Servers

We’ve prepared a comprehensive online knowledge base for all our present and potential clients, so in case you get a semi-dedicated server package through us, you’ll be able to find any information that you’re looking at any moment. We have tons of informative articles, which will help you better understand what’s going on in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are merely 2 examples. Our detailed tutorials will help you do anything you want – unpack an archive, import a database, forward a domain, and so on. On top of that, we also have troubleshooting instructions, which will enable you to discover what induces a given problem and the viable solutions for it. In case you’re not able to send e-mail messages or your domain name opens a 500 Internal Server Error message, for example, you can browse our knowledge base and repair the issue immediately. The articles can be accessed through each Control Panel section, as well as through the all-encompassing Help section.